FAQ's — D & Co Weaves

What services/products do you offer?
Where are you located?
What are your business hours?
How can I contact you?

Here at D & Co Weaves Hair Specialists, we offer a wide range of treatments and services, including hair styling (cut and color), tape, all methods of weave, individual hair extensions, and hair loss solutions. We are excited to announce the expansion of our services with the addition of two clinical rooms, where professionals provide health and well-being services.

We are conveniently located in the heart of Canterbury city centre at: St Johns House, Floor 1 & 2, St Johns Lane, Canterbury, Kent CT1 2QG.

Our business hours are:

Sunday/Monday: Closed
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–8:30 pm
Saturday: 8 am–5:30 pm

You can reach us during business hours by calling 01227 851190, emailing daisy@dandcoweaves.co.uk, or sending a direct message on Instagram or Facebook @dandcoweaves. We look forward to serving you!

How do I place an order?
What payment methods do you accept?
Can I change or cancel my order?
Do you offer discounts or promotions?

When placing an order for our products and training materials, please visit our e-commerce website at www.dandcogroup.co.uk. Alternatively, you can contact the studio directly at 01227 851190 or email daisy@dandcoweaves.co.uk to place an order in-house.

We accept card payments, cash, and over-the-phone payments. Our e-commerce website also accepts Klarna payments.

Customers have 14 days to return any unwanted products. Please note that all custom orders are non-refundable and non-returnable. For more detailed information, please refer to our "Returns & Privacy Policy" section.

Absolutely! We frequently offer specials in our “Salon Services” section. Check out our Instagram for the latest discounts on our e-commerce and in-salon services. Additionally, we offer subscription packages on our Fresha online booking app. Don’t forget to subscribe to our mailing list for monthly updates on discounts and offers!

If you experience any issues with our services or orders, please let us know right away. We are dedicated to delivering exceptional quality and customer support, and we take pride in ensuring your complete satisfaction. Rest assured, we are here to assist you and resolve any concerns promptly.
We currently offer blow dry subscriptions as part of our salon services, ensuring top-notch care for your hair and extensions. Plus, enjoy a complimentary glass of bubbly with your visit!
Don’t forget to explore our online reward schemes on our e-commerce website at www.dandcogroup.co.uk.
You can provide us with feedback or leave a review via email, through our social media channels, or by posting on Google Reviews. We welcome and appreciate your input!

GOT QUESTIONS?

We know we have a lot of tricks up our sleeve! If you have any questions about our services, don’t hesitate to get in touch. We’d love to chat and help you out!